Return Eligibility
Due to the handmade and personal-use nature of our products, we generally do not accept returns for opened, used, or customer-changed-mind orders.
We may approve a replacement or refund when:
- The order arrives damaged
- The wrong product was sent
- An item is missing from the order
- A product has a clear defect unrelated to handmade variation
Report Window
Please contact us within 7 days of receiving your parcel. Requests made after this period may not be eligible for replacement or refund.
How To Request Help
Email hello@foobarshop.com with:
- Your order number
- A short description of the issue
- Clear photos of the parcel, shipping label, damaged item, or incorrect item
- Your preferred resolution, such as replacement or refund
Non-Returnable Items
- Opened or used soaps and personal care products
- Products damaged because of improper storage or use after delivery
- Items purchased during clearance or final-sale promotions, unless damaged or incorrect
- Custom or personalised orders, unless damaged or incorrect
Refund Timeline
Approved refunds are processed to the original payment method where possible. Once processed, refunds typically take 7-14 business days to reflect, depending on the bank, card network, wallet, or payment provider.
Replacements
If a replacement is approved, we will dispatch it to the original shipping address unless another address is confirmed before dispatch. Replacement availability depends on stock.
Handmade Variation
Slight differences in colour, swirl, texture, scent intensity, and weight are normal for handmade soaps and are not treated as defects.
Contact
For return or refund help, email hello@foobarshop.com with your order number.