Before Dispatch
You may request cancellation before your order has been packed or handed to the courier. Email us as soon as possible with your order number.
After Dispatch
Once an order has been dispatched, it cannot be cancelled. If there is a problem after delivery, the Return & Refund Policy will apply.
Custom And Bulk Orders
Custom, personalised, event, or bulk orders may not be cancellable once production, ingredient sourcing, printing, packaging, or customisation has started.
Store-Initiated Cancellations
We may cancel an order when needed, including when:
- A product is unavailable or out of stock
- Payment is not confirmed
- The shipping address is incomplete or not serviceable
- Pricing, inventory, or product information has an error
- The order appears fraudulent, abusive, or legally restricted
Refunds For Cancelled Orders
If a prepaid order is cancelled and refund is approved, the refund will be processed to the original payment method where possible. Bank or payment provider timelines may vary.
Contact
To request cancellation, email hello@foobarshop.com with your order number.